LAZ Crossword

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Across
  1. 3. Name of representative spotlighted in this month's newsletter
  2. 9. Case management software that CS uses - branched off of SalesForce
  3. 10. Max number of licenses Customer Service can quote for Canadian customers
  4. 12. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  5. 13. Customer Service Trainer
  6. 15. Additional title of a CS representative who assists Sales
  7. 16. Tool in which representatives communicate through text
  8. 17. Name of representative spotlighted in this month's newsletter
  9. 19. Brand name of gift LAZ employees received in 2019
  10. 20. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  11. 22. Extention you would dial to reach the general CS Queue
  12. 23. Customer Service Manager
  13. 24. Color to wear on Thursdays
Down
  1. 1. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  2. 2. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  3. 4. Department who handles Tech Issues at the customer level
  4. 5. Customer account database
  5. 6. Full name of new LAZ President
  6. 7. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
  7. 8. Credit card payment for an invoice goes to...
  8. 11. New-ish owner of Learning A-Z
  9. 14. Representative often mistaken for her "twin"
  10. 18. Something to stand around and talk about workplace gossip
  11. 21. Drama Llama
  12. 25. Unofficial mascot of CS