LAZ Crossword

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Across
  1. 3. Drama Llama
  2. 4. Name of representative spotlighted in this month's newsletter
  3. 7. Tool in which representatives communicate through text
  4. 9. Customer account database
  5. 12. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  6. 14. Department who handles Tech Issues at the customer level
  7. 15. Brand name of gift LAZ employees received in 2019
  8. 16. Max number of licenses Customer Service can quote for Canadian customers
  9. 17. Name of representative spotlighted in this month's newsletter
  10. 18. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
Down
  1. 1. Something to stand around and talk about workplace gossip
  2. 2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. 5. Full name of new LAZ President
  4. 6. Additional title of a CS representative who assists Sales Representatives
  5. 8. Representative often mistaken for her "twin"
  6. 9. Credit card payment for an invoice goes to...
  7. 10. Case management software that CS uses - branched off of SalesForce
  8. 11. Customer Service Trainer
  9. 13. Unofficial mascot of CS