Legendary Service

123456789101112
Across
  1. 2. Skill that involves acknowledging feelings
  2. 5. Feeling acknowledged builds this
  3. 6. The listening style where you ask too many questions
  4. 7. Opposite of multitasking during a conversation
  5. 9. Repeating back what you heard to confirm understanding
  6. 11. Interrupting to share your own story is going on a ___
  7. 12. What customers want to feel when they share concerns
Down
  1. 1. Paying full attention to the speaker
  2. 3. Checking email while listening is called ____ listening
  3. 4. The most effective listening style
  4. 8. Type of question that draws out more information
  5. 10. The Legendary Service Customer Service Model