Lesson 7: Customer Service

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Across
  1. 5. The #1 priority when dealing with issues
  2. 7. ________ issues are the most common type of complaint or problem that you will face in the workplace
  3. 8. Body language is a ______ way of communicating
  4. 9. Can be categorized as either physical or emotional
Down
  1. 1. All occupants of the building should be seen as ______
  2. 2. Most companies establish a ______ code to make sure all employees have an acceptable image.
  3. 3. A simple way to communicate trustworthiness and happiness
  4. 4. The most important aspect of communication
  5. 6. Can be reflected through your body language, tone of voice, and the actual words you are using.