Lets See What You Know

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Across
  1. 3. the most you will pay in a plan year
  2. 5. tax free service accounts
  3. 6. the twisting of policies by the existing insurer
  4. 9. obtains participants data files and request missing participant information from the client
  5. 10. customer management tool
  6. 12. established for participants who has reached stage four of their prescription drug plan
  7. 15. refers to the practices, safeguards, and binding rules put in place to protect your personal information
  8. 17. the percentage of covered medical expenses you pay after you have met your deductible
  9. 18. the federal health insurance program for individuals 65 and older
Down
  1. 1. answers difficult questions and assists with compliance requirements
  2. 2. a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patients consent or knowledge
  3. 4. the cost for owning an insurance policy
  4. 7. customer engagement platform
  5. 8. works within carrier, state, and insurance company rules
  6. 11. handles participants escalations and collects data to identify trends
  7. 13. every call with a participant is considered
  8. 14. provides an overview of recent account activity and alerts
  9. 16. is a means of protection from financial losses