Level 1 - General Crossword - Corrsepondence - Notifications

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Across
  1. 3. Notification type when creating a float meter request.
  2. 7. ________ is a CMP program available to customers who qualify for LIHEAP during the current program year, have CMP/SOP arrears of $500 or more with at least $.01 in the > 60 days aging bucket and have not participated in the program before.qualify for LIHEAP during the current program year, have CMP/SOP arrears of $500 or more with at least $.01 in the > 60 days aging bucket and have not participated in the program before.
  3. 9. Notification created when a customer or contractor is performing work near the service line, CMP will ensure that a service is safe to work around when requested.
  4. 10. Most letters issued to customers can be located in this work center.
  5. 12. federally funded program run by local community action program that provides grant money to help low-income homeowners and renters pay for heating costs.
  6. 13. Any limb/trunk over 3 inches in diameter.
  7. 16. Details regarding special programs appear here.
  8. 19. A program is for customers where life-sustaining equipment is in use or other special need exists within the household.
Down
  1. 1. _________ letter is a preapproved letter template that can be sent to customers without supervisor approval.
  2. 2. Designated third party (e.g. relative, landlord, clergyman, etc.) to receive calls and/or disconnection notices concerning their CMP account(s).
  3. 4. Location additional notes regarding the status of a job may be located in a notification.
  4. 5. Used to contact customers that would like to be notified of routine maintenance along public roads bordering their property, service drops, or easements.
  5. 6. Scripts that are available as a tool to assist with specific types of calls; such as when a customer has a disconnection notice or is inquiring about SimplePay.
  6. 8. A situation where a customer or member of a customer’s household has a medical emergency such that a lack of utility service would pose a serious risk of harm to that individual.
  7. 11. SAP based system that allows for the modification of notifications.
  8. 14. Any limb/trunk under 3 inches in diameter.
  9. 15. ________ letters are automatically sent through SmartCare.
  10. 17. Most correspondence is automatically sent through SmartCare __________.
  11. 18. CMP’s Low Income Assistance Plan funded by CMP rate payers.