Level 1 - General Crossword - Elec Emergencies - Billing & ADJ

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Across
  1. 3. Residential service rate provided to houses, apartments, condominiums, etc., for general domestic purposes, on a year-round basis. Customers are billed at a flat rate that does not very based on the hours during which power is used.
  2. 8. Allows a debit or credit balance to be transferred from one account to another for the same business partner.
  3. 10. Connects/forwards meter data back to the Head End System from the NAN. Provides high speed wireless connectivity.
  4. 13. A no-cost billing option that CMP currently provides upon request to customers who have five or more accounts, good credit history and no deposit record. This service allows the customer to receive a monthly Master Summary statement that covers all of their individual accounts.
  5. 14. A flat amount, charged to the customer each month regardless of how much electricity they use.
  6. 16. a self-service tool that allows customers to receive important outage information for their home or business to help improve customer satisfaction regarding outages. It will notify a customer when they lose power, provide an estimated time of restoration, and let them know when power has been restored.
  7. 17. Leveled payment arrangement that allows a customer to pay an average amount of the prior 12 months at the premise.
  8. 18. Collects meter data, directs traffic to and from the meters and monitors the health of the network.
  9. 19. If an actual meter reading cannot be obtained for billing, an _______ reading may be used.
  10. 21. a web-based outage tool used by CMP to gather outage information to communicate to customers.
  11. 22. Work center where outage information can be located in SmartCare.
  12. 25. Acronym for suppliers other than the Standard Offer.
  13. 26. Estimated time that power will be restored.
Down
  1. 1. Work Center customer bills can be located in.
  2. 2. Meters that will be read bi-monthly with alternating readings estimated.
  3. 4. A term used to describe brief power interruptions resulting from interference with power lines.
  4. 5. displays a high-level history of billing and payments.
  5. 6. This is the cost to deliver power to the customer's location and is based on the number of kWh used.
  6. 7. Provides historical information about the rates and is a condensed summary of rate revisions.
  7. 9. Customers reporting a single no power incident with a __________ alert should be notified of potential charges.
  8. 11. _________ outage is an isolated outage, not widespread and not a system emergency.
  9. 12. Measures and records the amount of electricity used at a location.
  10. 15. Service notification created in SmartCare to report no power.
  11. 20. offers residential customers the option to match their electricity use by purchasing Maine-made renewable energy in kWh blocks each month.
  12. 23. Screen combines the mostly commonly needed data in one convenient location, such as account balance, open amounts due and payments.
  13. 24. Service notification created in SmartCare to report a problem other than no power (e.g. wire down, damage to CMP equipment, half power, flickering lights, transformer leak, etc.)