Level 5 Customer Service Crossword

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Across
  1. 4. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
  2. 6. A place we can find daily customized technical assistance based on our QOL returns/feedback.
  3. 9. The period for which a customer reports earnings for and is paid at the end of.
  4. 10. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
  5. 12. The screen used when checking if Reco has been completed.
  6. 14. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
  7. 16. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
  8. 17. Basketball team TL Daniel would play for if he wasn't working here.
Down
  1. 1. The four principles of Service Australia's Master Plan.
  2. 2. The one page that is mandatory to check at every customer interaction.
  3. 3. This person only needs to report to Services Australia when a change occurs.
  4. 5. A colour that identifies updates to self service needing to be made.
  5. 7. The kind of income do we code when a customer calls to report.
  6. 8. The place of origin of Team Leader Colin's accent.
  7. 11. TL Chris's favourite drink.
  8. 13. Team Leader Kayla's catchphrase.
  9. 15. 2 Forms that are issued when a change of care occurs (no spaces between the answer).