Level 5 Customer Service Crossword

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Across
  1. 3. The place of origin of Team Leader Colin's accent.
  2. 6. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
  3. 7. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
  4. 10. The kind of income do we code when a customer calls to report.
  5. 13. Last of the four principles of Service Australia's Master Plan.
  6. 14. 2 Forms that are issued when a change of care occurs (no spaces between the answer).
  7. 15. The period for which a customer reports earnings for and is paid at the end of.
  8. 16. TL Chris's favourite drink.
Down
  1. 1. The one page that is mandatory to check at every customer interaction.
  2. 2. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
  3. 3. A place we can find daily customized technical assistance based on our QOL returns/feedback.
  4. 4. Basketball team TL Daniel would play for if he wasn't working here.
  5. 5. This person only needs to report to Services Australia when a change occurs.
  6. 8. A colour that identifies updates to self service needing to be made.
  7. 9. Team Leader Kayla's catchphrase.
  8. 11. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
  9. 12. The screen used when checking if Reco has been completed.