Listening and Speaking

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Across
  1. 4. Listens attentively and asks questions to clarify meaning; articulates ideas clearly in a manner appropriate for the setting and audience.
  2. 7. skills used to get along with others; in the business world,
  3. 8. failure to communicate clearly
  4. 10. A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors.
  5. 11. an activity in which someone shows, describes, or explains something to a group of people
Down
  1. 1. The gestures, movements, or mannerisms by which we communicate
  2. 2. a communication technique requiring the listener to concentrate, understand, respond, and remember what is being said
  3. 3. informal, nonstandard vocabulary
  4. 5. oral exchange of sentiments, observations, opinions, or ideas
  5. 6. outline of specific procedures; directions
  6. 9. clearly and exactly presented or stated