Listening Crossword

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Across
  1. 3. restate what the speaker said in your own words
  2. 5. evaluating and analyzing what's being said
  3. 6. understading feelings and emotions
  4. 8. showing professionalism
  5. 10. understanding directions group work
Down
  1. 1. listening for enjoyment
  2. 2. ears receive sound
  3. 4. building trust and empathy
  4. 7. brain processes and understands the message
  5. 9. following directions customer service