Listening in Interpersonal Communication

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Across
  1. 2. The process of assessing the quality or significance of a message
  2. 3. The process of comprehending the meaning of a message
  3. 5. The ability to understand and share the feelings of another person
  4. 10. The storage of information over an extended period of time
  5. 11. Listening that involves only the superficial understanding of the message
  6. 13. An unwillingness to consider new ideas or viewpoints
  7. 15. Listening with the intent to understand another person's feelings and perspective
  8. 16. The stage of the listening process where the listener provides feedback to the speaker
  9. 18. The active process of receiving and interpreting spoken messages
  10. 19. The tendency to believe that others are lying more often than they actually are
  11. 20. The temporary storage of information for immediate recall
Down
  1. 1. Listening without forming opinions or judgments about the speaker
  2. 4. The process of fully concentrating on what is being said rather than just passively hearing the message
  3. 6. The type of listening that involves analyzing and evaluating the content of a message
  4. 7. The tendency to believe that others are telling the truth, even in the face of contradictory evidence
  5. 8. Listening with an unbiased perspective, focusing on the content without personal feelings
  6. 9. The initial stage of the listening process, involving the perception of sound
  7. 12. The ability to retain and recall information that has been communicated
  8. 14. Guidelines that dictate how emotions should be expressed in a specific cultural context
  9. 17. Statements used to mitigate the impact of a message or to prepare the listener for potential negative feedback