LTD Master Minds
Across
- 3. When a CM listens much more than they speak.
- 6. The policy provision acronym that limits losses that arise during a time period identified in the policy.
- 8. The physical demand level of an occupation is identified by what descriptor on an OI?
- 10. ______________ involves relating to the customers situation.
- 11. Administers claims within policy provisions and internal/external guidelines
- 13. The customer is expected to ______________ with us in the administration of his/her claim
- 14. Meeting commitments promptly for telephone calls and correspondence.
- 16. The Hurdle Period is the timeframe ___________the EDOC
- 17. The timeframe 3 months prior to the EDOC
- 20. A ________ session is a group discussion involving the CM and other resources such as an NCM, MD, TL, and/or vocational resource.
- 21. The Investigation Period is the timeframe _________ the EDOC
- 23. _________________ Periods of Disability provision refers to a disability which is related or due to the same causes as a prior disability for which a monthly benefit was payable.
Down
- 1. The policy requirements that outline who the policy insures
- 2. Help to Identify the appropriate OI by reviewing the Employers Job Description & the customers own description to match the job to an occupation.
- 4. A _________ is an activity a person cannot do.
- 5. What type of earnings are classified as Pre-disability earnings
- 6. Disability is intended to insure only a __________ of a person's income.
- 7. Provides real time coaching and feedback to the claim teams they support.
- 9. A ____________ is an activity a person should avoid doing.
- 12. Any wage or salary for any work performed for any employer during the Employee's Disability, including commissions, bonus, overtime pay or other compensation.
- 15. The period of time the employee must continuously and actively working as a member of a class (abbreviation)
- 18. The analysis of what the claim may need at a point in time.
- 19. The groups of employees that the employer wants to insure under the LTD policy.
- 22. An item or risk specifically not covered by an insurance policy or other contract