LU 4 Communication

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Across
  1. 6. conveying a message in concise terms and in laymen's language
  2. 9. questions that have a 'yes' and 'no' answer
  3. 10. the nurse tries to defend someone or something that was criticised by the patient
  4. 11. expressed in spoken word
  5. 17. a formal, professional and purposeful relationship established between the nurse and the patient with a clinical objective
  6. 19. communicating through gestures, facial expressions, and body language
  7. 21. an open attitude in the healthcare worker that allows for the creation of a platform for collaborative interaction, shared understanding, and decision-making
  8. 22. a structured patient interview where the purpose is to get to know the patient and find out what his/her problems are
  9. 23. the involvement of the patient in the decision-making process regarding health issues
  10. 24. a message that is precisely conveyed and no digression occurs
  11. 27. a conversation between the healthcare worker and the patient/client that is based on mutual understanding and respect with shared decision making and common expectations in terms of the person's participation and health outcomes
  12. 29. the exchange of information between people by sending and receiving it through speaking, writing, or another medium
  13. 30. concentrating all your senses and thoughts on the speaker
Down
  1. 1. to sum up and convey the message that the patient's basic message is understood
  2. 2. actions where the nurse helps the patient to analyse their problems, consider alternatives and make decisions on the way forward
  3. 3. due regard for the feelings, wishes, or rights of others
  4. 4. A way of saying how you feel without attacking or blaming the patient
  5. 5. sensitive and understanding approach by a gentle, sympathetic person who helps the patient to deal with a challenging situation
  6. 7. the expected outcomes related to an effective health dialogue
  7. 8. a message is changed based on the needs and ques of the patient
  8. 12. an understanding and sharing attitude with a focus on another person's experiences and emotions
  9. 13. a attitude where the healthcare worker has a negative opinion of the patient's behavior, thoughts, and feelings, placing himself/herself in the position of adversary
  10. 14. to verbally repeat something that the patient said again or differently, especially more clearly or convincingly, which promotes further verbalisation
  11. 15. an informal conversation or formal session where facts are conveyed based on the learning needs of the patient/client
  12. 16. a guided conversation technique based on a specific method of questioning. It helps people process information and reaches their own thoughtful conclusions
  13. 18. to promote favorable conditions for health and health promotion through social, cultural, environmental, and behavioral factors
  14. 20. the message suits the situation, time, and the person spoken to
  15. 25. events/incidents that need to happen prior to the occurrence of a health dialogue
  16. 26. asking whether your interpretation of what the patient expressed is correct or not
  17. 28. audience-specific information shared with a patient/client related to their health and could be face-to-face or online