MA Appreciation Crossword Puzzle

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Across
  1. 2. A request for more of a prescribed medication.
  2. 3. Understanding and acknowledging a patient's feelings.
  3. 5. Health plan information verified before a visit.
  4. 7. Prior ________: approval sought from an insurer for a medication or service.
  5. 9. The location that dispenses prescriptions.
  6. 11. The message folder checked for new requests.
  7. 12. An online site used to access insurer information or submit request.
  8. 13. To book a patient appointment.
Down
  1. 1. A request directing a patient to a specialist.
  2. 4. Keeping patients health information confidential protects this.
  3. 6. A check that confirms a patient in enrolled in an active health plan.
  4. 8. A wearable audio device used for hands-free patient calls.
  5. 9. The clinician who reviews clinical requests.
  6. 10. The patient record used to document care.