MAGIC: Greeting

3. This greeting type is when we initiate the interaction by calling the customer
4. A customer forms an impression of us within how many seconds of the conversation?
9. Fill in the blank: In your greeting, the customer should feel Welcome, ____, and Important
10. slightly pause between each component of your greeting to ensure you have this type of pace
11. This indicates the team/department/client that you represent; it is a component listed for any greeting type
12. An idea, feeling, or opinion that someone forms of another person
13. Asking the customer how you can be of assistance; this component is only found for an inbound call
14. You should always provide this in your greeting

1. This describes the type of impression you want to introduce your customer with
2. Another way to make an impression on your customer if they do not answer
4. The first component in any type of greeting
5. This is the type of tone you should have in your greeting
6. This type of tone may make a customer reconsider interacting with you to help solve their problem
7. You want to use these types of words when you greet the customer
8. If you do this facial expression while you are interacting on the phone, your customer will hear it