Magnify Crossword

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Across
  1. 2. Information given about a customer experience
  2. 4. How food, drinks, or staff appear
  3. 6. The overall standard of service provided to guests
  4. 7. The speed of service delivery
  5. 10. An expression of dissatisfaction
  6. 11. The atmosphere or mood of a venue
  7. 12. The overall guest journey
  8. 13. Expected levels of performance
  9. 16. The state of being clean and hygienic
  10. 17. How well staff notice and respond to guests
  11. 18. How a problem is solved
  12. 19. The way a guest is welcomed on arrival
Down
  1. 1. A booking made in advance
  2. 3. A list of food and drink options
  3. 5. Conduct and behavior expected in service roles
  4. 8. Friendly and generous treatment of guests
  5. 9. Encouraging guests to purchase additional items
  6. 11. Correctness of orders or service
  7. 14. Employees working at a venue
  8. 15. Delivering the same standard every time