Make It Effortless

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Across
  1. 2. We look here for guidance on how to resolve customer calls
  2. 4. Share information, recap, confirm and appreciate
  3. 5. We do this when an irate customer calls
  4. 6. The ability to understand the feelings of others
  5. 7. We use this on every call
  6. 10. This can be purchased up to 90 days after order is placed
Down
  1. 1. Provide the best solution and problem solve
  2. 3. This Discount is only given in the store for store merchandise
  3. 8. Using empathy acknowledge emotion and situation
  4. 9. Ask discovery questions, use resources