Malwarebytes Customer Service Week

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Across
  1. 3. The end result of a problem
  2. 4. First ________ Resolution
  3. 6. This type of friction is ok
  4. 8. The color of the Malwarebytes logo
  5. 11. Service ________ Agreement
  6. 12. Malwarebytes' ticketing system
Down
  1. 1. ____________ Intelligence
  2. 2. The "C" in CSAT
  3. 5. Something that gives you a little "boost"
  4. 7. ___________ Base
  5. 9. Ability to understand and share another's feelings
  6. 10. Days of rest