Management strategies to respond to key performance indicators

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Across
  1. 4. Work moves smoothly (2 words)
  2. 9. Reduce time lags
  3. 11. Continuous improvement
  4. 13. Measuring performance against competitors (2 words)
  5. 15. Size of the business compared to competitors
  6. 16. Skinny manufacturing (2 words)
Down
  1. 1. Minimal inventory on site (3 words)
  2. 2. KPI about unhappy customers is number of …
  3. 3. Sort, Set in order, Shine, Standardize, Sustain
  4. 5. KPI where recycled materials are considered is level of
  5. 6. Using componentry for a number of different items
  6. 7. Workers in teams with different skills (2 words)
  7. 8. Process of relocating resources
  8. 10. Continuous improvement; Customer focus; Defect prevention; Universal responsibility
  9. 12. KPI where a customer loyalty program is used is number of …
  10. 14. Smaller batches to reduce lead times