Managing Production and Operations

1. A person responsible for planning and overseeing a project.
4. A manufacturing system where computers control the entire production process.
6. The knowledge and courtesy of employees that build customer trust.
7. Research Research conducted to solve a specific, practical problem.
8. Products or qualities that cannot be physically touched.
10. A production method that runs nonstop, such as oil refining.
13. Ensuring products meet required standards and customer expectations.
15. Making products designed to meet individual customer needs.
17. Showing care and understanding for customer concerns.
19. Physical items that can be seen and touched.
21. Planning how many workers are needed and what skills they must have.
22. A production method where products are made in small quantities or when needed.

1. Research done to gain knowledge without a specific practical goal.
2. The process of creating and improving new goods or services.
3. Deciding when and how products will be made.
5. The ability of a product or service to perform consistently over time.
9. used to design products digitally before manufacturing.
11. A group of customers asked to give feedback on a product before it is released.
12. The process of making products using raw materials, labor, and machines.
14. A system that produces the same item repeatedly in batches.
16. Producing large quantities of identical products.
18. Producing goods that are customized but still made efficiently like mass production.
20. How quickly and effectively a company responds to customer needs.