Manual Authentication

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Across
  1. 3. transaction related authentication
  2. 6. can be obtained by calling EL through the MobiApp
  3. 7. profile related authentication question
  4. 8. also appears on gateway as customer comments
  5. 11. both have to be spoken not spelt
  6. 14. please provide me with the expiry date on your...
Down
  1. 1. can be obtained through CTI, ACS Card # or VP
  2. 2. when customer has failed authentication we must have the customer...
  3. 4. you will need to CIF MCCP to remove
  4. 5. are not supported for easyweb
  5. 7. please provide me the three digits on the back of your credit card
  6. 8. authenticated by calling from mobile app
  7. 9. without telling me, do u have a 3 or 4 digit...
  8. 10. who is being authenticated
  9. 12. who is authenticating
  10. 13. how we respond to every security question answer