Manual Authentication

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Across
  1. 1. can be obtained by calling EL through the MobiApp
  2. 4. both have to be spoken not spelt
  3. 5. please provide me with the expiry date on your...
  4. 6. who is being authenticated
  5. 7. profile related authentication question
  6. 8. are not supported for easyweb
  7. 10. can be obtained through CTI, ACS Card # or VP
  8. 13. you will need to CIF MCCP to remove
  9. 14. also appears on gateway as customer comments
  10. 15. authenticated by calling from mobile app
Down
  1. 2. when customer has failed authentication we must have the customer...
  2. 3. who is authenticating
  3. 7. please provide me the three digits on the back of your credit card
  4. 9. without telling me, do u have a 3 or 4 digit...
  5. 11. transaction related authentication
  6. 12. how we respond to every security question answer