Market model

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Across
  1. 2. considers the systems wich are used to deliver a service and the people who provide the service
  2. 3. focuses on the product and sales
  3. 4. who enter in contact with customers they can have an effect positive or negative on customer satisfaction
  4. 6. have to be what the customers want, and it needs to work well and be different from competitors product
  5. 7. focuses on establishing a long-term relationship with customers
Down
  1. 1. is the way a company provides customers with information aboout itself and its products
  2. 2. refers to the layout and refers to where the service is being delivered
  3. 5. must reach the right place at the right time and in right quantity
  4. 6. must be calculated to provide a profit