Marketing

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Across
  1. 1. A single example of poor customer service can have a serious impact on business
  2. 4. Customers take part in a series of these when using services
  3. 6. Reflecting brand image in the environment
Down
  1. 2. The goods or services, experiences or events sold
  2. 3. The amount of money that people pay for the product
  3. 4. This is how products find their way to the consumer
  4. 5. Designed to raise awareness of a business