Marketing terms

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Across
  1. 3. the Product – Explain product benefits
  2. 5. Method – Acknowledge then offset
  3. 7. – Reasons not buying
  4. 9. Method – Objection becomes benefit
  5. 11. – Match customer needs
  6. 12. Method – Correct wrong objection
  7. 15. Needs – Identify customer wants
  8. 17. Method – Offer alternative product
  9. 19. the Sale – Customer agrees purchase
  10. 20. Approach – Welcome the customer
Down
  1. 1. Analysis Sheet – Objection response guide
  2. 2. – Restate in words
  3. 4. Building – Maintain customer connection
  4. 6. Objections – Resolve customer hesitation
  5. 8. Method – Answer with question
  6. 10. Ended Questions – Require detailed response
  7. 13. – Avoiding the salesperson
  8. 14. Approach – Ask offering help
  9. 16. Method – Use customer testimonial
  10. 18. Selling – Offer additional items