Marketing Tic Tac Toe

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Across
  1. 4. The salesperson simply welcomes the customer to the store.
  2. 5. Usually based on misinformation, rebute the objection with facts.
  3. 6. Verify the problem if accurate then admit, and somehow compensate.
  4. 8. Used when customer is sold, Cash or credit
  5. 9. Limited supply or when price will increase.
  6. 11. Words the average customer can understand.
  7. 15. The salesperson asks if he/she needs assistance.
Down
  1. 1. Turn objective into selling point.
  2. 2. Concerns, hesitations, doubts, or other honest reasons a customer has for not making a purchase.
  3. 3. The salesperson maeks a comment or asks questions about a product in which the customer shows interest.
  4. 7. Any form of direct contact between a salesperson and a customer.
  5. 10. The preparation for the face-to-face encounter with potential customers.
  6. 12. Examples are gift wrap, extended warranty, payment plan.
  7. 13. Recommend a different product.
  8. 14. Encourages customer to make a decision between two items.