Marvellous Client Care and Professional Excellence in the Age of Legal Disruption

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Across
  1. 5. What grows when lawyers act consistently responsibly and transparently
  2. 7. The space between trigger and response where clarity can emerge
  3. 8. Conditions that allow a lawyer to say yes without losing control
  4. 10. What lies at the root of overthinking and defensive reactions
  5. 11. Commitment to quality even under time pressure
  6. 12. The capacity to face the unknown without avoidance
  7. 13. The space outside comfort where growth and risk coexist
  8. 17. The dance bees use to communicate discovery and direction
  9. 18. Acting honestly even when speed or pressure tempts otherwise
  10. 19. Limits that protect the client the firm and professional integrity
  11. 20. One of the two forces in tension with change
Down
  1. 1. What protects expectations trust and professional credibility
  2. 2. One of our two primordial fears rooted in biology
  3. 3. The social primordial fear alongside death
  4. 4. Courage guided by restraint rather than haste
  5. 6. A belief that shapes behaviour and brings about its own outcome
  6. 9. A feared issue that grows when avoided
  7. 14. The bias that makes us see danger where there may be none
  8. 15. One of the two forces in tension with stability
  9. 16. Psychologist who said what we need most lies where we least want to look