MASP - LU1 ICE TASK

2. This shapes the behaviour of employees so that their conduct helps to ensure the successful operation of the business
3. This function includes all the activities in the business that involve obtaining capital and the efficient use of capital
4. The process of transferring goods & services to customers in order to satisfy their needs
6. The process in which the various funnctions in the business are treated as a functional unit so that the objectives of the business can be achieved successfully
8. This level in the company includes the CEO and top management
9. The special skills and abilities to start up a new business venture
12. This management function involves managers monitoring progress and taking steps to reach the mission and goals
14. The management process used in manufacturing businesses as well as service businesses
15. The process in which the owner and manager persuade the employees that they should voluntarily do their work as well as possible
16. These resources include machinery, buildings and vehicles

1. This management function involves the manager setting the vision, mission and goals and to decide on a strategy to achieve them
2. These skills enable a manager to visualise the most appropriate response to a situation
3. This level is run by middle management
5. These skills allow a manager to communicate with, understand and motivate both individuals and groups
7. This function is concerned with the service of obtaining, recording and analysing information and communicating the results back to management
8. Another term for first-line managers
9. This means we use resources wisely and in a cost-effective manner
10. This function deals with the acquisition of all the resources that a business needs to avhieve its objectives
11. The process whereby tasks are allocated to employees with the necessary power to enable them to do their tasks
13. These skills refer to the manager's ability to see and understand the business as a whole and how all the parts fit together