Measuring Performance in Operations

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Across
  1. 2. created to encourage American organizations to improve quality, productivity.
  2. 4. measurement that should be linked to customer satisfaction
  3. 6. relates to the physical performance and characteristics of a good
  4. 8. service quality dimension based on caring attitude
  5. 9. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities
  6. 10. category that addresses how an organization designs, manages, and improves its systems and processes.
Down
  1. 1. dominant model of organizational performance
  2. 3. An example of an organization in which service quality is fundamental
  3. 5. are measures that reveal areas that need improvement
  4. 7. Measurements taking top priority