Measuring Performance in Operations

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Across
  1. 3. Measurements taking top priority
  2. 6. measurement that should be linked to customer satisfaction
  3. 8. created to encourage American organizations to improve quality, productivity.
  4. 9. are measures that reveal areas that need improvement
Down
  1. 1. dominant model of organizational performance
  2. 2. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities
  3. 3. category that addresses how an organization designs, manages, and improves its systems and processes
  4. 4. An example of an organization in which service quality is fundamental
  5. 5. relates to the physical performance and characteristics of a good
  6. 7. service quality dimension based on caring attitude