Medical Office Procedures

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Across
  1. 1. The high or low level of your speech
  2. 3. Used to decide what action to take
  3. 5. provides synonyms,or similar words to a word you are using
  4. 7. Involves mistyping monetary figures, like the balance on a patient statement
  5. 8. designed for two-way communication
  6. 11. The letter writter's initials followed by a colon or slash and the typist's initials are sometimes included in the letter
  7. 13. A written greeting such as "Dear"
  8. 14. Handling all calls politely and professionally using good manners
  9. 15. sometimes used to bring the subject of the letter to the reader's attention
  10. 17. include information such as the number of enclosures that included with the letter and the names of other people who will be receiving copies of the letter.
  11. 18. involves checking a document for factual accuracy, logical flow, conciseness, clarity, and tone
  12. 19. Determining the destination of a call
Down
  1. 2. Contains all the necessary information for the letter's correct delivery
  2. 3. used for communicating with people that are hearing impaired
  3. 4. involves checking a document for grammatical, spelling, and formatting errors
  4. 6. deciding which calls should be put through immediately and which calls are better handled by taking an message
  5. 9. Clear and distinct speaking
  6. 10. Saying words correctly
  7. 12. Involves the positioning of the various parts of a letter
  8. 16. Begins two lines below the salutation or subject line.