Medicare Basics

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Across
  1. 5. Grievance subtype used for any complaints about the plan (2 Words)
  2. 6. Grievances reported within 60 days
  3. 11. Broker gave member incorrect information (2 words)
  4. 12. Drug Efficacy Study Implementation (abbvr)
  5. 14. Hospital coverage
Down
  1. 1. coverage phase where the member pays $0 OOP for the remainder of the year
  2. 2. Complaints that should be transferred to Medical
  3. 3. Medicare Advantage coverage
  4. 4. the amount the member pays each year before the insurance starts to pay their portion of drug costs
  5. 7. Grievance subtype used when complaint is about receiving unwanted letters
  6. 8. Prescription drug coverage
  7. 9. Medical Coverage
  8. 10. Tab for Medicare policies only that will show accumulators
  9. 13. Select Health starts to pay a portion of the covered drugs (abbvr)