Meet in the middle

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Across
  1. 2. Not meeting the standards of the vacation package
  2. 3. You use this word to describe the shockingly dirty hotel room
  3. 5. Where you stay during your vacation.
  4. 7. You book this person to lead your trips during your vacation.
  5. 8. The audio guide was completely __________ because it was in Spanish. I couldn't understand anything.
  6. 10. Travel plans or schedule that the travel agent makes for you.
  7. 11. The bus was smelly. It looked like it hadn't been clean in ages. It's so ____________.
Down
  1. 1. What a dissatisfied traveler files
  2. 4. My trip was canceled because the __________ the travel agent had booked was for the wrong date!
  3. 6. The room was ___________ because the heater was broken.
  4. 9. I couldn't sleep because of the unbearable noise from the streets. It was so ________.