Melaleuca

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Across
  1. 3. We need to do this with a product on a sales call.
  2. 8. We try not to have any of this on the call.
  3. 9. We do this twice.
  4. 10. One of the services they can use to guard their home.
  5. 12. One of the services they can use to protect their identity.
  6. 14. We ask for ... to place an order
  7. 15. We offer additional ... before the end of each call.
  8. 16. Don't forget to ...
  9. 19. This shows our efficiency on calls.
  10. 22. For empathy it first needs to be...
  11. 24. If we need to ask for approval or a question we put the customer on...
  12. 26. One of the services they can use to save them money on their health.
  13. 28. What we need to have about our products.
  14. 29. Also don't forget to do a ... log.
  15. 30. We give this to customers.
Down
  1. 1. With this we try to have a variety of good words and try not to repeat them or have filler words.
  2. 2. We ask ... questions to personalize.
  3. 4. How we act towards the customer even if we don't have the answer right away.
  4. 5. We need to ... an account before given out private information.
  5. 6. If a customer is confused or needs more information we...
  6. 7. How we phrase information we give.
  7. 11. One of the first things we say on a call.
  8. 13. The information we give should be...
  9. 17. For empathy we say more than "I'm sorry", meaning we are ...
  10. 18. How empathy should be perceived to the customer.
  11. 20. Where we try understand and feel how others feel.
  12. 21. One of the services they can use to save more money.
  13. 23. The company we work for.
  14. 25. What we do after the customer explains the situation.
  15. 27. Even though the customer can't see our face we should...