Member Eligibility Competency

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Across
  1. 2. Manager to send early graduation request (5)
  2. 5. One reason to wait to close members (9)
  3. 6. When ready to close a member out, must wait until the _____ month (4)
  4. 7. Do not close members at ________ (8)
  5. 9. Closure status if we don't talk after enrollment (13-2 words)
  6. 10. when determining eligibility, remember to review the ___ page (3)
  7. 11. Put a note in with the last ___ in the description box and reason for early graduation or expiration (3)
  8. 12. One way we can try to re-engage members (5)
  9. 15. Which member to complete the service expiration recommendation sheet on (7)
  10. 17. Which page you can see the employment status (10)
  11. 19. look at current __________ when considering service expiration (5)
  12. 20. Another reason to wait too close members (7)
Down
  1. 1. earliest date that a member can be closed from the service
  2. 3. consider these when looking at service expiration (14-2 words)
  3. 4. Main reason why a BCBS member would no longer be eligible (10)
  4. 8. How to close out when we have provided value (10
  5. 13. you have to make all ___________to contact member before expiring out (8)
  6. 14. Guidelines are listed here for service expirations (8)
  7. 16. manager to members who are no longer eligible requests (5)
  8. 18. How many days we can keep a member from PGE after retirement (6)