Member Service Skills / Thanksgiving Theme

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Across
  1. 3. Credit union term for customer.
  2. 4. ___ of voice.
  3. 6. Exceptional service tastes sweeter than ___.
  4. 8. You can feel a ____.
  5. 11. transfer Creating a soft call introduction to another extension.
  6. 12. Expressing concern for another’s sorrow or suffering.
  7. 14. Expressing a shared understanding of emotional experiences.
  8. 15. The act of welcoming others with displayed comradery.
  9. 16. WPCU will be the ____ employer our Partners have had.
  10. 17. Member survey results
Down
  1. 1. Sharing a family dinner at the ____.
  2. 2. The feeling of being thankful.
  3. 5. Handling interactions through completely. (Taking ____)
  4. 7. A feeling of clear understanding.
  5. 9. Displayed concern for another’s circumstance combined with willful efforts to assist in resolution.
  6. 10. Willful donation of time, money, expertise without pay.
  7. 13. Going ____ an beyond.
  8. 14. Service Highest rating on member surveys.