MIKI FINANCE

1. Credit note claim amount between EUR3000 - EUR10,000 must get who’s approval
4. What’s mean if the system show +1 for the pax collection?
8. OP needs to send PD Form / Email, and must mention 'Any decrease or cancellation is subject to full charge.
9. OP verify the refund amount, especially if tour shows negative profit when C/N raise, it's required to provide the valid reason when Sales Support/OP apply the Credit Claim Form.
10. Any supplement to collect after main invoice issue, we should open this
11. Additional invoice from Europe, will not be consider accept by sales
12. Agent request to add on a guide service 2days before arrival, but the confirm rate is 15% higher, due to -

2. The communication channel between OP and NWO
3. Record all the complaint cases into share drive
5. Rules define the conditions, deadlines, and penalties for terminating a booking or service.
6. Compensation/ refund to agent after invoice issue
7. Child tour could only copied after the this sent, earliest at 3 months before the departure date.