Milady Chapter 4 Communicating For Success (5)
Across
- 2. ? is the best policy.
- 4. ? client relationships tactfully and sensitively, with professionalism and respect.
- 6. When it comes to ? the same word can have a different meaning across cultures, which is why it is always best to avoid using slang terms.
- 8. ? clients, in particular, do not like gum chewing, slang, or the use of yeah instead of yes.
- 11. The work environment is never the place to discuss your personal life and ?.
- 12. Be open to constructive ?.
- 14. Don't take things ?.
- 16. You will also service clients who are very ? from you.
- 17. As a stylist, you'll find the clients you are most likely to attract are ? to yourself in age, style and taste.
Down
- 1. Do not gossip or complain about ?.
- 3. As a ?, avoid discussing religion and politics.
- 5. When you meet an older client for the first time, ask how he or she would like to be ?.
- 7. If you client is ?, change the subject as soon as you can.
- 9. ? everyone with respect.
- 10. Do not engage in an attempt to fulfill the role of counselor, career guide, parental sounding board, or ? coach for any of your clients.
- 13. When seeking advice about an issue or problem, think of possible ? beforehand.
- 15. ? being pulled into spats and cliques.
- 18. ? taking sides in a dispute.