Mind Blender - Crossword

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Across
  1. 3. Tool used for finding the root cause of a problem
  2. 4. Production flow analysis (PFA) is a method of identifying part families that uses data from
  3. 5. Any difference between the customers’ expectations of a product or service and their perceptions of their experience.
  4. 7. An activity that takes time, resources, and cost but does not add to the customer requirements
  5. 9. Japanese car-maker has recently implemented an International Multi-purpose Vehicle project (IVM) to connect its supply system on a global scale.
  6. 10. Mistake Proofing is called as
  7. 14. This tool is used during the ACT phase
  8. 15. First Indian steel company to win the Deming Award
  9. 17. Process of moving items directly from an incoming trailer or container to an outgoing trailer or container.
  10. 21. A group of workers who do the same or similar work, who meet regularly to identify, analyze, and solve work-related problems
  11. 22. A well-known family of standards for quality management systems (answer contains letters and numbers).
  12. 23. The set of interconnected relationships between all the parties that supply inputs to and receive outputs from an operation.
  13. 24. The time elapsed from the beginning of a work process request until it is completed
  14. 25. The country to which Hornby moved its manufacturing in 1995.
Down
  1. 1. An approach to quality improvement pioneered by Motorola in the 1980s
  2. 2. Worst activity time that could be expected in a PERT network
  3. 6. Key to Chart is provided in
  4. 8. Object that represents the individual values
  5. 11. Scientific approach to process improvement or problem solving on a broader scale
  6. 12. Technique that uses only one estimate per activity
  7. 13. Anglo-Dutch company which announced the restructuring of its European Foods R&D operations in 2006 to improve its competitiveness
  8. 16. Method for generating ideas to solve a design problem
  9. 18. The ‘________ effect,’ the tendency for fluctuations in demand to be amplified as orders are placed successively back up a supply chain.
  10. 19. A work controlled method to ensure the oldest inventory is the first to be processed
  11. 20. The balancing of work amongst the workers during a period of time, both by volume and variety.