MISM5306 11-12

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Across
  1. 5. system that ties together all ares of a business to facilitate planning (abv)
  2. 6. using CRM data to get a customer to buy additional products
  3. 9. third party B2B provides a platform for buyers and sellers to interact
  4. 10. assists workers in communicating, collaborating and coordinating their activities
  5. 13. type of auction that allows sellers to submit bids; one buyer, many sellers
  6. 15. these decisions are most likely to be automated
  7. 18. last phase of the decision making process
  8. 19. allows customers to modify standard program functions
  9. 20. used for geographic information (abv)
  10. 21. Google's electron meeting system
Down
  1. 1. these decisions are least likely to be automated
  2. 2. first phase of the decision making process
  3. 3. reverse of "what-if" analysis
  4. 4. mathematical and statistical modes in a decision support system
  5. 7. a new version of groupware; a Microsoft product
  6. 8. Amazon uses this to recommend products to customers
  7. 11. type of information exchange that replaces a lot of paper
  8. 12. everyone involved in delivering good and services to customers
  9. 14. a system that is used in all the functions of a systems to support decision making
  10. 15. Microsoft electronic meeting system
  11. 16. in this phase of the DMP the objective is to define criteria for the decision, generate alternatives, and define associations between them
  12. 17. using CRM data to entice customers to buy more expensive products