Missed Call

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Across
  1. 3. Stay available for the next _____ minutes and Send the family a message in the portal to the same effect.
  2. 4. Go into the Cal Name and select "Update _____ Appointments"
  3. 6. For a _____ call, you do not need to leave a second voicemail or send another portal message.
  4. 7. Create a "Family _____ Navigation" Case to indicate the steps you took.
  5. 8. After waiting on the video link for _____ minutes, call the family on Five9 or through the Twilio link
Down
  1. 1. If on Twilio, remain on the _____ link for a total of 15 minutes from the scheduled start time of the appointment
  2. 2. On Five9, please remain _____ or available to the family to return their call promptly.
  3. 3. On _____, leave the video call after 15 minutes
  4. 5. Please leave a _____ at the scheduled time of the call.