Mission Possible

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Across
  1. 3. customer wants their program back
  2. 5. can't afford, don't want, doesn't see value
  3. 6. awkward silence (2 words)
  4. 8. angry customer wants to speak to "the manager"(2 words)
  5. 12. leave a memo/write notes
  6. 15. gain intel
  7. 16. process of learning skills
  8. 18. devices used to perform tasks
  9. 19. celebratory hand slap (2 words)
  10. 20. ACH & CC platform to secure line
  11. 21. to continue hold onto keep
  12. 22. what learning leads to
Down
  1. 1. ability to respond effectively without interruption focused attention (2 words)
  2. 2. customer concern needs assistance
  3. 4. a warm friendly opening
  4. 5. platform used to locate record for customer
  5. 7. answer to a question
  6. 8. performance of duties
  7. 9. checking eligibility
  8. 10. acknowledgment of achievement
  9. 11. a general summary
  10. 13. positive remark expression of praise
  11. 14. acquire achieve or attain
  12. 17. express gratitude