Mission Possible WOW Customer Experience

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Across
  1. 2. Agent Directive: Always keep your voice steady and professional — show ___
  2. 3. Agent Season Code: Tulips and daffodils are planted in this season
  3. 6. Intel Drop: Plants shipped without soil around roots
  4. 8. Operation Spring Bloom: Plant these in fall for flowers later
  5. 11. Fall Assignment: Customers must plant tulips before the ground ___
  6. 12. Top Secret File: Data about agent performance
  7. 13. Operation Protect: Mulch provides this for overwintering plants
  8. 15. Operation Roots: Fall planting helps bulbs establish strong ___
  9. 16. Agent Directive: A positive ___ can defuse customer frustration quickly
Down
  1. 1. Top Secret Bloom: The first flower of spring, symbol of rebirth
  2. 4. Mission Complete: Ending a call with gratitude creates this feeling
  3. 5. Operation Timing: Agents remind customers shipping is based on planting ___
  4. 7. Top Secret Code: A smile in your tone helps build instant ___
  5. 9. Agent Gardening Tactic: Layering bulbs like a spy’s disguise
  6. 10. Agent Code Word: Always treat the customer the way you’d want to be ___
  7. 14. Operation Patience: Giving customers time to explain fully is active ___