Mobi Times Crossword Puzzle- All About Activations

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Across
  1. 2. When a customer brings their own device & you confirm that their device is certified, the next step is to ----- their device
  2. 3. George (1) has an iPhone 12 PRO MAX, when you activate him, you will need to do so with a ------- (2 words)
  3. 7. Before you complete your activation call/chat, it’s best practice to ask if the customer would like to add an ----- (2 words)
  4. 8. Billi (2) has had an opportunity to test out our service & they love it! Now they want to port in an existing number, in place of the one we generated first. The first thing you’re going to do is check ----
  5. 9. It’s important to confirm that all BYODs are ---- before beginning a conversation about activation
  6. 14. Billi (3) Once portability is confirmed you will ---- Billi’s original line
  7. 16. It’s best practice, when a customer purchases a device for their activation, to offer them ---. If they choose to opt out, & then change their mind after 7 days, their monthly premium will almost certainly go up.
  8. 18. The ------- is the last day that a customers BCD can be in the month
  9. 20. Customers need to be in the USA to activate, but they can be roaming domestically (True/False)
  10. 21. Before we can start the activation process, we need to confirm that the customer not only lives in the US, but is currently ----- there for the activation process to go through
Down
  1. 1. Sally (2) You then add a $9.99 ---- to Sally’s account
  2. 4. Sally (1) is activating on the 30th, through the app, with the Mobi Plan. You finish up & instead of initial payment, or MPA promo code, you use cheque payment code -----
  3. 5. Billi (1) has a Google Pixel 4a & has just activated. After going through all of the steps you will need to leave a ---- in their account, in regards to Dual SIM/eSIM
  4. 6. It’s best practice to add this feature every time you activate a new line. It’s much more work to add later & costs nothing on our Mobi Plans.
  5. 10. Presently, if you check portability & it comes back SPRINT PORTABLE, VERIZON NOT PORTABLE. Is it portable? (Fr.)
  6. 11. If their device is certified & their number is portable, it’s best practice to check what their ---- will look like on our network before going ahead
  7. 12. Billi (5) In place of payment, as you set up their new line, you will input this cheque name
  8. 13. Billi (4) The next item for Billi’s post-activation port in, is to set up a ------, using the information on their phoenix account, & begin the Port in. (2 words)
  9. 15. Sally (3) Finally, you advise Sally that she will be charged for taxes/fees on the ----
  10. 17. Sally (4) can insert her SIM card once you see that the the line is showing as ----
  11. 19. George (2) You will need to make sure, once activation is complete, that George’s ---- matches his actual device