Mobile First ...Being the Experts

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Across
  1. 3. proactively anticipates the needs of the customers at the beginning, middle and end of each call.
  2. 4. To add or remove services from your account.
  3. 6. When one customer assumes ownership of another customer's line(s) of service.
  4. 8. Automatically scheduled payments.
  5. 10. Customers can schedule appointments to obtain dedicated sales and service in COR locations.
  6. 12. Electronically receiving your bill notice or monthly statement.
  7. 13. Teaching customers about their self-service options with the myAT&T app and online account manager.
  8. 14. Allows customers to upgrade every year or 18 months without an upgrade fee.
Down
  1. 1. Allows customer to get updated information on their recent orders.
  2. 2. To locate areas where you can connect to the internet for free.
  3. 5. Logging into myAT&T to change account name or billing information.
  4. 7. When a customer promises to pay a specific amount by a specified date.
  5. 9. To see monthly charges and plan details.
  6. 11. online account manager
  7. 12. The status of your account after the due date.