Mobile Terminology

4. The typical situation, and processes are remaining the same and not changing
7. This tool is used by tier 1 agents to escalate an issue to tier 1 leadership, a tier 3 agent or to the RMA group
9. when the customer is no longer connected to our wireless network they are ___
11. Literally means one million pixels, the resolution of digital cameras and camera phones is often measured in this
15. A device which automates retrieval and processing of information by phone using touch tone signaling or voice recognition to access information residing on a server to give a response // The robot lady that helps direct customers when they call in
16. A one time only PIN that agents send to the customer's email or phone

1. The actual phone number one would dial to reach a specific mobile phone
2. Controls every task your device carries out and manages system resources like the service connection
3. The memory of a phone used to store apps, files, and multimedia, and in some phones it is expandable
5. Protects a customer’s device against loss, theft, accidental damage and includes hardware service for mechanical/electrical breakdown
6. The name of the Wifi Hotspots designed for out-of-home use
8. This is where the operating system, application programs, and data in CURRENT use are kept so they can be quickly reached by the device’s processor
10. Spectrum Mobile customers are required to review and consent to the Terms of Service and Policies before activating their mobile services
12. Antennas that can service an area within a wireless service provider’s network
13. Self-contained mini programs that live and run on the phone’s home screen
14. Gives customers the option of paying in easy monthly installments