Mobile Tools

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Across
  1. 4. GEN8404 MCS: Agent _____ , a one-stop-shop of links and resources
  2. 6. This section of Agent OS is where we can find EHH's to send
  3. 10. GEN8293 Mobile _____ , contains terms and their descriptions
  4. 11. This tool is used for any spectrum identity changes for a customer
  5. 13. This tool is used to see account information from Mobile 1.0 accounts
  6. 14. This tab in SM360 lets us view data usage and change the customer's plan
  7. 15. The button in copilot that saves an article for easier reference
Down
  1. 1. This is drop down menu selected to create a new identity in CIMT
  2. 2. Where in Agent OS can you find the link to UCM
  3. 3. This tab in SM360 lets us view a summary of the account
  4. 5. This is the program we use to communicate with other employees via text and meetings
  5. 7. This section of Agent OS is where we can find previous notes
  6. 8. This is used to escalate requests via tickets
  7. 9. This tab in Chronicle allows us to see the collections history on the account
  8. 12. Our main program, has various tabs to assist with account handling for all customers