HCM502 Module 1 Literature Recap

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Across
  1. 4. Theory X (Ch.1)
  2. 5. The type of management that aims to control another person's perception of oneself (Ch.3)
  3. 6. Taylor asserted that __________ was achieved by creating jobs that economized various resources (Ch.1)
  4. 11. The majority of information is conveyed through this type of communication (Ch.4)
  5. 13. Judging someone on the basis of one's perception of the group to which that person belongs (Ch.3)
  6. 14. Contingency theory that asserts leadership styles are adaptable (Ch.10)
  7. 19. Meaning of diversity (Ch.2)
  8. 20. Organizational ________ is the study of individual and group dynamics within an organization setting (Ch.1)
  9. 22. Theory Y (Ch.1)
  10. 23. A type of communication that presents ideas in a clear, concise, and persuasive manner (Ch.4)
  11. 24. The effect of classifying an individual on the basis of a single characteristic (Ch.3)
  12. 26. Combination of an individual's personality, beliefs, values, behaviors, and motivations (Ch.3)
  13. 28. A type of communication barrier that arises from an individual's frame of reference (Ch.4)
  14. 29. Contingency theory that identifies boss-centered and subordinate-centered styles of leadership (Ch.10)
  15. 30. Healthcare leaders must be willing to ______ their time, money, and effort into their employees (Ch.2)
Down
  1. 1. The largest industry in the United States (Ch.1)
  2. 2. A conflict between a person's attitude and behavior is known as cognitive __________ (Ch.3)
  3. 3. Attribution theory addresses our need to understand and _______ our environment (Ch.3)
  4. 7. One of the greatest challenges facing managers (Ch.4)
  5. 8. A type of communication barrier that arises from the organizational setting (Ch.4)
  6. 9. The _________ Effect is the bias that occurs when someone knows that they are being studied (Ch.1)
  7. 10. An event that may occur but it is not likely or intended (Ch.10)
  8. 12. The effect of causing a person to act erroneously on the basis of another person's perception (Ch.3)
  9. 15. Contingency theory that suggests managers change their as leadership style as subordinates develop and grow (Ch.10)
  10. 16. The effect of evaluating a person's characteristics by comparison to others (Ch.3)
  11. 17. A person's attitude toward the environment will influence ________ (Ch.3)
  12. 18. Perceiving others in a way that really reflects the perceiver's own attitudes and beliefs (Ch.3)
  13. 21. Contingency theory that asserts individuals possess inflexible leadership characteristics (Ch.10)
  14. 25. The population segment aged 65 and older is rapidly _____ (Ch.2)
  15. 27. Theory that examines the different relationships that exist between individual subordinates and their supervisors (Ch.10)