Module 2: The Psychology of Testing

4. The process of continuously improving communication skills.
5. The psychological factor where a person’s cognitive resources are overwhelmed.
8. A technique ensuring that software meets industry regulations.
9. The collaborative process of developers and testers working together to improve quality.
10. The practice of using automated scripts to execute tests.
11. Detailed documentation describing a software defect.
16. Objectivity in assessing software quality.
17. The state of being too confident in one’s knowledge, leading to errors.
20. The role responsible for identifying defects and ensuring software quality.
21. The psychological factor that affects perception in testing.

1. The act of running tests without predefined scripts to explore the software.
2. The act of locating and documenting issues in software.
3. The process of evaluating and verifying that software does what it is supposed to do.
6. The role responsible for writing and maintaining application code.
7. The bias where people favor information that confirms their preexisting beliefs.
12. The separation between developers and testers to avoid conflicts.
13. The type of testing performed by a team separate from development to ensure impartiality.
14. Ensures a high degree of independence in testing, often outsourced.
15. The end result of effective testing and communication, ensuring customer satisfaction.
18. Another term for mistakes in software.
19. The ability to understand another person's emotions and perspective.